RETURN POLICY: If for any reason you aren't satisfied, you may return any non-engraved item for a refund or exchange within 30 days of receipt. Our return policy does not apply to custom pieces or special orders. Shipping charges will not be refunded. To return a jewelry item please email or call us. We only accept returns with Fedex. Please do not send returns with UPS or USPS. The return shipping address is:
Bario-Neal/700 South 6th Street/Ground Floor/Philadelphia, PA 19147
We offer one complimentary resizing for commitment bands and engagement rings. Most in-stock orders are shipped within 48 hours, arrival within 5-10 business days within the continental US, but note that all work is handmade so please allow up to one week for the ship date after purchasing items from the boutique collections and up to four weeks for the fine jewelry collection.
International orders are shipped 'delivered duty unpaid,' meaning that the purchaser is responsible for all import or customs duties and taxes.
Where is the price for the ring listed?
The price for the rings depends on a number of factors, including ring size, and metal. Once you have selected your ring width (if applicable), size, and metal preferences from the drop-down options, the correct price will be listed to the left of the drop down menu. For some rings the price is listed at the bottom of the page.
*Please note that the image of the ring does not necessarily reflect the options selected from the drop-down menus, and that the price reflects the options that are selected, not the image.
Are the rings available in different metals?
Yes, when you open up the page for a particular ring, you may first have to select your ring size or width preference, then a new drop-down menu called "Metal" will appear. Most rings are available in: silver, palladium, 14kt yellow gold, 14kt rose gold, 14kt white gold, 18kt yellow gold, and platinum (see below for sample drop-down menu).
How do I see the price for a ring in a specific material or millimeter width?
At the center of the page for your desired ring, you will find several boxes with drop-down menus. Fill in the drop-down menus from top to bottom.
First select the width and ring size:
Next, select a metal:
Once all the required drop-down menus have been filled in, the correct price should appear either to the left of the ring, or below it.
Can I order a ring in a quarter size?
Yes, if you would like to order a ring in a quarter size, please check the "special instructions box" once you have selected your choices from the drop-down menus. A text box should appear where you can state that you would like a quarter size, or any other special instructions for the ring.
What if I don't know my ring size?
Just contact us and include your mailing address. We'll send you a free ring sizer (we do not ship ring sizers internationally).
I need help deciding on the width of my ring.
Please see the ring width sizing chart below.
I'm looking for a different diamond or gemstone size, quality, or color than those listed on the website. How do I purchase the diamond/gemstone I have in mind?
Please contact us and let us know what it is you're interested in. We are happy to find other stones for you.
PRICING: All custom quotes are based on today’s metal market and are subject to change with fluctuations in metal prices. The custom design prices quoted are valid for 30 days, after which please contact us for an updated quote.
RE-SIZING: We offer one complimentary re-sizing. Customers are responsible for re-sizing related shipping charges. If you’re unsure of your ring size, please contact us for a free ring sizer.
HEIRLOOM JEWELRY: If you’re sending us heirloom pieces for redesign or repair, we encourage you to have them appraised first. Bario-Neal is not responsible for any damage that may occur to heirloom colored gemstones. Though it is a rare occurrence, colored gemstones are more delicate than diamonds and may have pre-existing damage that is exacerbated by resetting.
TURNAROUND TIME: Bario-Neal hand makes each piece to order. Depending on the complexity of your design, custom orders can take from 3 to 8 weeks. Standard wedding band orders are completed in 3-4 weeks, and please allow for 1 week from the order date for the boutique pieces to ship. For the Senna and enamel pieces please allow up to 4 to 8 weeks for shipments. In most cases, we can accommodate rush orders, but a rush order fee may apply.
Welcome to the Bario-Neal Website ("Site"). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").
We may from time to time change the terms that govern your use of our Site. Your use of our Site following any constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
The contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Bario-Neal on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Bario-Neal property.
Bario-Neal takes your privacy seriously. Bario-Neal will not sell, trade, or rent your information to anyone. Bario-Neal Online collects personal information when you shop and register with us. This information will be used to inform you of new products, sample sales, or updates on our site. When you place an order at Bario-Neal Online, we ask for your name, email address, phone number, billing address, shipping address, and credit card number. We use this information to fulfill our order and to communicate with you about it. Bario-Neal uses your information for three general purposes: to fulfill the orders and request for certain products and services you placed with us, to contact you about specials and new products and to understand the shopping habits of our customers to better serve them in the future. Any materials sent to www.bario-neal.com will be considered confidential and will become the property of Bario-Neal. Bario-Neal will send personally identifiable information about you to other companies or people when:
*We have your consent to share the information
*We need to send the information to companies who work on behalf of Bario-Neal to provide a product or service to you; (eg. Giving the shipping company your address for shipping a merchandise to you)
We DO NOT RELEASE any information about you to other companies. To have your name removed from this list, please send email to inquiries@bario-neal.com. Please provide us with the exact email address you used to register or to order with us and we will make sure your name and address is removed from the list.When you visit www.bario-neal.com, we do not collect your name, email or any other personal information until you register or place and order with us. After you place an order at Bario-Neal Online, we use your information to process your order. You will receive an email confirmation with a Fedex tracking number in it. Occasionally, we may need to contact you by postal mail or email if we have other questions regarding your order.
We would like you to have a enjoyable and secure shopping experience at Bario-Neal Online; therefore, protecting your credit card information is important to us. We use the Secure Socket Layer (SSL) protocol to protect the security of your online order information as it is transmitted to our server. SSL technology encrypts your information to protect it from being deciphered by anyone other than Bario-Neal. To double-check for security, you can tell that the "http" in the web address will be replaced by "https".
